Terms and Conditions

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Different Strokes (Trustees) Limited

Registered Charity Number 1092168

A company registered in London Number 4366893 and limited by guarantee

Registered Office: 9 Canon Harnett Court, Wolverton Mill, Milton Keynes MK12 5NF

Different Strokes (Trustees) Limited is governed by Memorandum and Articles of Association. If you would like a copy of this document please email us at info@differentstrokes.co.uk, telephone us on 01908 317 618 or 0345 130 7172 or write to us at Different Strokes, 9 Canon Harnett Court, Wolverton Mill, Milton Keynes MK12 5NF.

Terms and Conditions of Use

Different Strokes is the operating name of Different Strokes (Trustees) Limited therefore any reference to Different Strokes means Different Strokes (Trustees) Limited.

‘website’ means www.differentstrokes.co.uk and any website under the ownership or control of Different Strokes from which a link has been created to these Terms and Conditions.

‘User’, ‘you’, ‘your’ and ‘yours’ mean the person(s), firm, company or organisation accessing the website.

‘We’, ‘us’ and ‘our’ mean Different Strokes.

‘Material’ and ‘content’ mean information, data, text, graphics, video, audio, images, links or programming code contained or available on our website, whether copyright of Different Strokes or a third party.

‘Terms and Conditions’ means the Terms and Conditions set out below, and where applicable the Terms and Conditions for user-generated content.

Different Strokes name and logo are registered trademarks of Different Strokes (Trustees) Limited. The names, images and logos identifying Different Strokes or third parties and their products and services are the proprietary marks of Different Strokes and/or third parties as appropriate. Nothing contained in these Terms and Conditions or on the Different Strokes website may be construed as conferring any licence or right under any trademark or patent of Different Strokes or any third party.

The copyright in the Site is owned by Different Strokes (Trustees) Limited and protected by United Kingdom and International copyright laws.

Documents on this Site may be copied for personal, non-commercial use only on the condition that copyright and source indications are also copied. However, some documents and photos may have been published on this site with the permission of the relevant copyright owners who are not Different) Strokes. All rights are reserved on these documents and photos and permission to copy them must be requested from the copyright owners (sources are marked within these documents and photos). Commercial use or publication of all or any item on this Site is strictly prohibited without prior written authorisation from Different Strokes.

Privacy and Data Protection

This privacy policy only applies to the collection of your personal information by us and those we authorise. It does not cover any third party websites to which we may provide links. Third party websites may have their own privacy policies and/or terms and conditions of use.

Your personal information
When you are on our website and are asked for personal information, you are sharing that information with us alone, unless stated otherwise.

Information we collect
We collect information volunteered by you such as survey information, email address and your preferred means of communication. We also collect information about which pages on our website are accessed and when but not by whom.

We will not disclose any of your personally identifiable information, unless we have your permission.

Different Strokes (Trustees) Limited does not sell or rent user information to anyone.

How we use cookies
Cookies are small pieces of information of data created when you visit a website and which are stored in the cookies directory of your computer.

We use cookies along with web analytic tools to see how often the website is visited and how it is used. We use this information to help us provide a better service. The use of cookies does not give us access to your computer but does allow us to recognise you on your next visit, but they cannot be used to identify you – you remain completely anonymous to us.

Changing your contact details
The accuracy of your contact details is important to Different Strokes because we want to be able to send you information and provide support.

If you change email address or any of the other information we hold is inaccurate or out of date, please email us at info@differentstrokes.co.uk, telephone us on 01908 317618 or 0345 130 7172 or write to us at Different Strokes, 9 Canon Harnett Court, Wolverton Mill, Milton Keynes MK12 5NF.

Online Shop

The following terms and conditions apply to all orders for goods made on Different Strokes’ website. They do not apply to goods or services you have ordered from a website you have visited as a result of clicking on a link on our website, in which case you must read the Terms and Conditions on that website.

You may only place an order for goods if you agree to these Terms and Conditions. By placing an order you are deemed to have accepted these Terms and Conditions. This does not affect your statutory rights.

It is prohibited to reproduce the images in the Different Strokes shop for any purpose whatsoever.

Different Strokes will use all profits to provide services to support younger stroke survivors.

Prices are guaranteed with the exception of any changes in the rate of VAT or the imposition of any other taxes.

Your payment details are given using a secure server. To check you are in a secure area please look for the closed padlock at the bottom of your browser.

When you place your order you are allowing Different Strokes to use your personal details to fulfil your order. We will never pass your details to another organisation, but we may use them to tell you about something we think may be of interest to you, for example next years Christmas cards. If you would prefer not to receive such information please email info@differentstrokes.co.uk.

In the event of there being a problem with your order we will contact you by telephone, email or Royal Mail post.

In the unlikely event of the goods you have ordered being unavailable we will contact you to offer an alternative, and if this is not acceptable we will issue a full refund. Christmas cards will be available at the beginning of September. From then we will process and despatch your order by Royal Mail within five working days. After this, please allow a further five working days for your goods to reach you.

We regret we can despatch to UK addresses only.

If your goods are lost or damaged in the post we will respond promptly with replacement goods or a refund on the understanding that you will co-operate fully with any Royal Mail investigation and will keep any damaged goods and packaging for the purpose of any such investigation.

Online Transactions
Our online donation facility is provided by BMyCharity and our online payment facility is provided by Paypal. All online transactions take place via a secure server. If you have any queries concerning our data protection policies, please please email us at info@differentstrokes.co.uk, telephone us on 01908 317618 or 0345 130 7172 or write to us at Different Strokes, 9 Canon Harnett Court, Wolverton Mill, Milton Keynes MK12 5NF.

Fundraising Standards Board

Different Strokes (Trustees) Limited is a member of the Fundraising Standards Board (FRSB) because it is committed to the highest standards in fundraising and strives to always work in a way that is effective, open and honest. It is dedicated to raising funds in the most cost effective ways in order to support younger stroke survivors.

The FRSB is an independent board that has been set up to help people give to charitable organisations with confidence. It’s primary function is to deal with complaints about fundraising activity from members of the public.

As a member of the FRSB Different Strokes (Trustees) Limited has agreed to adhere to the Institute of Fundraising’s Codes of Fundraising Practice and the FRSB’s Fundraising Promise.

Contact Details

If you want to get in touch for any reason please email us at info@differentstrokes.co.uk, telephone us on 01908 317618 or 0345 130 7172 or write to us at Different Strokes, 9 Canon Harnett Court, Wolverton Mill, Milton Keynes MK12 5NF.

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